Frequently Asked Questions

You asked. We answered.

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What we can guarantee: Your pet will receive our undivided attention during our visit with them.

When you book with us, we'll set up a FREE acquaintance visit to...
-fill out the necessary paperwork
-learn about your pet
-go over home instructions
-obtain a key to your home
-and show proof of our valid insurance
-answer any additional questions you may have

We need a dog walker or cat sitter, how does this work?

How will I know if Walkin' Paws visited my home on time?

While we do our best to arrive on time, traffic and weather conditions can influence our arrival times.

We leave a report card to let you know how our visit went, including our arrival time.

Additionally, we offer updates via email or text as often as you wish!

We leave a repot card for you after each visit.

We include all the details including how everything went during our time with your pet.

Additionally, we offer updates via email or text as often as you wish!

Is there a way to hear how my pets are? 

We request a minimum of two week's notice to cancel a service. If 2 weeks notice is provided, no charges will apply unless otherwise stated. 

There is a 50% non-refundable deposit due in order to book services. If the deposit was not collected, the balance of 50% is still billed.

For Monday to Friday midday dog walking clients, there is a $10 cancellation fee for regularly booked walks.

How much notice must I give when cancelling an appointment?

How much notice do you need when adding an appointment?

To add services we would appreciate at least 48hrs notice to plan accordingly. The further ahead, the better to ensure our availability.

When booking dog boarding, we recommend booking as far in advance as possible to ensure you can secure your desired dates.

Yes. All keys are kept in a passcode protected safe.

We keep your key on file to make future bookings easier for you; once a key is on file it is very easy to add a last minute service.

We offer key pickup and drop off for a charge of $10 per pickup and return if you do decide to have the key returned.

Do you keep my key?

Yes, we operate 365 days a year.

There is an additional charge of $5 per visit for evenings or weekends.

On statutory holidays we charge an extra $10 per visit.

Are you available on evenings & weekends?

Are you bonded & insured?

Yes, we are fully insured and bonded through the Aviva Insurance Co.

We will provide all clients a copy of valid insurance upon request.  All IC’s are also covered under our commercial policy.

Yes, family members, cleaning companies, and others are allowed to access the home while we're caring for your pets.

Please provide us with a list of names and contact numbers for those persons with access.

We will not be held responsible for damage of other parties and insurance is limited in this situation.

Can others access our home while our pets are in your care?

While we understand that many cats are accustomed to spending some time out in the fresh air, we do not allow this during our service time.

Many things can go wrong and we do not feel comfortable taking chances with your pet.

We have many bookings each day and if your cat leaves your property we would not have the time to locate it. 

Do you allow our cats to roam free?

Do you walk in rain & snow?

Yes, we walk in all kinds of weather and adjust each visit accordingly.

Thankfully, many dogs love rain and snow as they have no choice other than to go out in it!

Please leave a towel at your front door in inclement weather conditions.

We require a 50% booking fee to be paid during the acquaintance visit to secure your requested dates of service.

Payment is due in full upon the first visit to your home.

For regular dog walking clients we do a bi-weekly billing.

We accept cash, cheque and e-transfer.

HST is collected on each visit.

How does payment work?

Because who doesn't love photos of adorable pets?!




Kitchener, Waterloo, St. Jacobs, Breslau, Baden

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